Escalating a Concern:
To speak to someone over the phone, please contact our office at 1-800-356-3442 between the hours of 7:00 AM and 4:30 PM Central Time. Your call will be forwarded to the appropriate Supervisor or Manager that can best address your concern.
To submit a formal Request for Information or Error Resolution, please send your written request to:
Nationwide Advantage Mortgage
PO Box 919010
Des Moines, IA 50391-9010
Our goal is to provide a response within 5 days. For items requiring additional research, an acknowledgement letter will be sent, and a final resolution response will be sent within 30 days.